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Armed Forces Chronic Conditions and Disability in Defence (AF CanDiD) Network
Email: AFNetworks-Candid-omailbox@mod.gov.uk
Twitter account: @af_candid
Facebook: Armed Forces CanDiD Network
CandDiD help Service personnel, dependants and veterans diagnosed with, or caring for, persons diagnosed with a chronic condition,
impairment or disability
ARMY WELFARE SERVICE (AWS)
Personal Support staff provide accessible, independent, confidential and professional specialist welfare services to Service Personnel and their
families; and in doing so strengthen and enhance the resilience and resourcefulness of Service personnel and their families. Personal Support
services help with matters such as Domestic Abuse, Child & Adult Safeguarding, Bereavement, Relationship Difficulties, Stress & Anxiety
Management, Emotional Well-being, and Signposting. For all Personal Support enquiries and referrals please contact the Intake and Assessment
Team (the AWS welfare single point of contact) at: RC-AWS-IAT-0Mailbox@mod.gov.uk or 01904 882053 (civ) / 94777 3053 (mil).
The Army Mediation Service (AMS) provides soldiers and civil servants with the opportunity to address workplace relationships which have
broken down by offering resolution at the appropriate level of escalation. Mediation is most effective when used to address problems when they
first occur so that individuals can resolve issues before they get out of hand. The AMS can be contacted for advice and support on Mil 96770
7691 or Civ 0306 770 7691 or e-mail Army-Mediation-0Mailbox@mod.gov.uk.
Wholeforce Bullying, Harassment & Discrimination (BHD) helpline for Civilian and Military personnel. Individuals will be able to discuss incidents
with trained BHD advisors and get in the moment support, guidance and advice on taking issues forward. The number is 0800 783 0334 and
is free to call 24/7.
FORCESLINE
https://www.ssafa.org.uk/get-help/forcesline
UK Freephone: 0800 260 6767 (09:00 - 17:30 Mon-Fri)
(Details of Freephone in Cyprus, Germany, Falkland Islands and Other on website)
Calling from Operational Theatres: Use Paradigm’s phone system and dial the appropriate access number then enter *201 at the PIN prompt.
Email: Online contact form through website
Part of SSAFA (formerly Soldiers, Sailors, Airmen and Families Association), this support line offers confidential, non-judgmental guidance on all
personal/welfare issues including:
• discrimination
• alcohol & drugs
• depression
• debt
• relationship counselling
HELP FOR HEROES
Tel: 0300 303 9888 (09:00 - 17:00 Mon-Fri)
Email: getsupport@helpforheroes.org.uk or complete an online form on their website.
Help for Heroes provides direct practical support for wounded, injured and sick serving personnel, veterans and their families.
HIVE
Army: HIVE Information Centres | The British Army (mod.uk)
RAF: www.raf.mod.uk/serving-families/hive-finder
Navy: www.royalnavy.mod.uk/community-and-support
Marines: www.royalnavy.mod.uk/community-and-support
The HIVE is an information network available to all members of the Service community. It covers a variety of welfare issues including:
• relocation
• education
• employment
• housing
• healthcare
RAF BENEVOLENT FUND
Tel: 0300 102 1919 (09:00 -17:00 Mon-Thurs; 09:00-16:00 Friday)
Email: welfareservices@rafbf.org.uk
Online form also available through website
The RAF Benevolent Fund provides a range of support for serving and ex-serving RAF personnel and their dependants. This includes grants to
help with financial difficulty, welfare breaks and assistance to live independently.
ROYAL BRITISH LEGION (RBL)
Tel: 0808 802 8080 (08:00 - 20:00 7 days a week)
Email: info@britishlegion.org.uk
Online contact form also available through website
Webchat: Online chat service available via their website (08:00 - 20:00 7 days a week)
The RBL provides financial, social and emotional support to members, veterans and families of the British Armed Forces.
THE ROYAL FOUNDATION
Under the umbrella of The Royal Foundation, the Endeavour Fund supports wounded, injured and sick service personnel and veterans to use
sport and adventurous challenge as part of their recovery and rehabilitation. The Royal Foundation also supports the CASEVAC Club, a
membership association for service personnel seriously wounded on operations in Afghanistan and Iraq as well as The Scar Free Foundation, a
medical research charity focusing on wound healing, burns and cleft research.
SSAFA
Tel: 0800 260 6767 (09:00 - 17:00 Mon-Fri)
Email: Online form available through website
Formerly Soldiers, Sailors, Airmen and Families Association, SSAFA provides lifelong welfare support to serving personnel, veterans and their
families. Also has a carer, respite and bereavement programme.
SCOPE
Tel: 0808 800 3333 (09:00 - 18:00 Mon-Fri, 10:00 – 18:00 Sat-Sun)
Email: helpline@scope.org.uk
Provides free, independent and impartial information and support on issues that matter to disabled people and their families.
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