Embedded Files
GENERAL SUPPORT
CATCH 22
Offers structured support networks, including ex-military volunteer mentors, to assist veterans in custody and in reducing re-offending.
CITIZENS ADVICE
Webchat: Chat with a trained advisor online through the website (usually 09:00 – 20:00 Mon-Fri, 09:30 – 13:00 Sat)
Tel: Adviceline (England): 0800 144 8848.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then the Adviceline or Advicelink number
Provides information on benefits and entitlements from housing to mobility and tax credits to those employed, unemployed, sick or disabled.
NATIONAL ASSOCIATION FOR THE CARE AND RESETTLEMENT OF OFFENDERS (NACRO)
Tel: 0300 123 1999 – Resettlement Advice Service (09:00 - 17:00 Mon-Thurs, 13:00 - 17:00 Fri) Calls free for those with inclusive
minutes, otherwise charged at local rate.
Email: helpline@nacro.org.uk
Provides information, advice and resettlement support for those who have left or are leaving prison as well as advice and advocacy to
serving prisoners, former prisoners and others facing severe barriers in various aspects of their lives because of their former offending.
PRISONERS’ ADVICE SERVICE (PAS)
Tel: 020 7253 3323 (10:00 - 12:30 and 14:00 - 16:30 Mon, Weds & Fri)
Email: advice@prisonersadvice.org.uk
Provides information and advice to prisoners on prisoners’ rights.
PRISON REFORM TRUST
Email: advice@prisonreformtrust.org.uk
Freephone for prisoners: 0808 802 0060 (15:00 - 17:00 Mon, 10:30 - 12:30 Weds, 10:30 - 12:30 Thurs) At other times call: 020 7251 5070
(NOT FREE) (10:00 - 17:00 Mon-Fri)
Offender’s Family Helpline (see Support for Families): 0808 808 2003 (09:00 - 20:00 Mon-Fri, 10:00 – 15:00 Sat-Sun)
Provides information, resources and advice on prison life, rules and regulations and prisoners’ rights. It cannot help with cases of
wrongful conviction or appeals.
PRISON ADVICE & CARE TRUST (PACT)
Email: info@prisonadvice.org.uk
Offender’s Family Helpline (see Support for Families): 0808 808 2003 (09:00 - 20:00 Mon-Fri, 10:00 - 15:00 Sat-Sun)
Tel: 0207 735 9535
National charity that supports prisoners, people with convictions and their families to make a fresh start.
THE FORCES EMPLOYMENT CHARITY (RFEA) – ‘OP NOVA’
https://www.forcesemployment.org.uk/programmes/project-nova/
Tel: 0800 917 7299
Email: opnova@forcesemployment.org.uk
Op NOVA, delivered by the Forces Employment Charity and commissioned by NHS England, provides support for veterans who are in
contact with the justice system, enabling them to access the services they need.
UNLOCK
Link to online self-help information run by Unlock: www.hub.unlock.org.uk
Online Forum for people with convictions offering information and advice: forum.unlock.org.uk
Confidential peer-run helpline: 01634 247 350 (08:45 - 16:45 Mon-Fri)
Text or WhatsApp: 07824 113848
Email: advice@unlock.org.uk
Online contact form also available through website
A charity for people with convictions – offering information, support and advice on overcoming the long-term effects of convictions.
WOMEN IN PRISON
Tel: 0207 359 6674
Email: info@wipuk.org
Provides support and advice to women in prison, and those who have left prison.
SUPPORT FOR FAMILIES
ACTION FOR PRISONERS’ AND OFFENDERS’ FAMILIES part of FAMILY LIVES
Helpline: 0808 800 2222 (09:00 - 21:00 Mon-Fri, 10:00 - 15:00 Sat & Sun)
Scotland (Children 1st run the Parentline in Scotland): 08000 28 22 33
(09:00 - 21:00 Mon-Fri, 09:00 – 12:00 Sat-Sun)
Email: askus@familylives.org.uk
Provides information about the support available for families of prisoners (UK wide).
ASSISTED PRISON VISITS UNIT
www.gov.uk/help-with-prison-visits
Tel: 0300 063 2100 (09:00 - 17:00 Mon-Fri)
Email: HelpwithPrisonVisits@justice.gov.uk
Provides support with traveling expenses for people on low incomes (age 18 or over) who are visiting a close relative in prison.
OFFENDERS’ FAMILIES HELPLINE
Tel: 0808 808 2003 (09:00 - 20:00 Mon-Fri, 10:00 - 15:00 Sat-Sun)
Free and confidential information and support to family members of those in contact with the criminal justice system across England and Wales.
Page updated
Report abuse