Embedded Files
ARMY WELFARE SERVICE (AWS)
Personal Support staff provide accessible, independent, confidential and professional specialist
welfare services to Service Personnel and their families; and in doing so strengthen and enhance
the resilience and resourcefulness of Service personnel and their families. Personal Support
services help with matters such as Domestic Abuse, Child & Adult Safeguarding, Bereavement,
Relationship Difficulties, Stress & Anxiety Management, Emotional Well-being, and Signposting.
For all Personal Support enquiries and referrals please contact the Intake and Assessment Team (the AWS
welfare single point of contact) at: RC-AWS-IAT-0Mailbox@mod.gov.uk or 01904 882053 (civ) / 94777 3053 (mil).
The Army Mediation Service (AMS) provides soldiers and civil servants with the opportunity to address workplace relationships which have broken down by offering resolution at the appropriate level of escalation. Mediation is most effective when used to address problems when they first occur so that individuals can resolve issues before they get out of hand. The AMS can be contacted for advice and support on Mil 96770 7691 or Civ 0306 770 7691 or e-mail Army-Mediation-0Mailbox@mod.gov.uk.
Whole force Bullying, Harassment & Discrimination (BHD) helpline for Civilian and Military
personnel. Individuals will be able to discuss incidents with trained BHD advisors and get in the moment support, guidance and advice on taking
issues forward. The number is 0800783 0334 and is free to call 24/7.
CITIZENS ADVICE – ARMED FORCES
Tel: 0800 144 8848 (England), 0800 702 2020 (Wales)
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then the Adviceline or Advicelink number
Email: Online chat available via web link above. Information on benefits and concessions for the Armed Forces community (regulars and
reserves), veterans and their families
THE CONFEDERATION OF SERVICE CHARITIES (COBSEO)
This is a conglomeration of charities representing the Armed Service and Veterans community including dependents. Provides a list of all
charities and organisations covering a wide range of needs, welfare, and general interest
COMBAT STRESS
Veterans & Families Helpline: 0800 138 1619 (24 hrs 365 days a year) Text: 07537 173683 (standard charges may apply for texts, please check
with your provider) Serving Personnel & Families Helpline: 0800 323 4444 (24 hrs 365 days a year) Text: 07537 173683 (standard charges may
apply for texts, please check with your provider)
Email: helpline@combatstress.org.uk
Provides confidential help, advice and support on mental health to the military community, veterans and their families
FORCESLINE
https://www.ssafa.org.uk/get-help/forcesline
UK Freephone: 0800 260 6767 (09:00 – 17:00 Mon-Fri) (Details of Freephone in Cyprus, Germany, Falkland Islands and Other on website)
Calling from Operational Theatres: Use Paradigm’s phone system and dial the appropriate access number then enter *201 at the PIN prompt.
Email: Online contact form through website Part of SSAFA (formerly Soldiers, Sailors, Airmen and Families Association), this support line
offers confidential, non-judgmental guidance on all personal/welfare issues including:
• Discrimination
• alcohol and drugs
• bullying
• depression
• debt
• relationship counselling
HELP FOR HEROES
Tel: 0300 303 9888 (09:00 – 17:00 Mon-Fri)
Email: getsupport@helpforheroes.org.uk or complete an online form on their website. Help for Heroes provides direct practical support for
wounded, injured and sick serving personnel, veterans and their families
NHS FOR SERVING & VETERAN PERSONNEL
https://www.nhs.uk/nhs-services/armed-forces-community/
How the NHS can help if you’re in the British armed forces or are a veteran, a reservist or a family member of someone who is serving or who
has served. Includes links to information on
• Mental health support
• Veterans, service leavers, and non-mobilised reservists
• Information and support for families
• A guide to NHS services
• Charities and support groups
• Step-by-step guide for service leavers
• Accessing NHS healthcare while in active service
ROYAL BRITISH LEGION (RBL)
Tel: 0808 802 8080 (08:00 – 20:00 7 days a week)
Webchat: Online chat service available via their website (08:00 – 20:00 7 days a week) Email: info@britishlegion.org.uk
Online form also available through website. The RBL provides financial, social and emotional support to members, veterans and families
of the British Armed Forces
ROYAL NAVY & ROYAL MARINES CHARITY
Tel: 023 9387 1520
Email: theteam@rnrmc.org.uk
Expert advice, financial support in times of need, crisis and distress for serving Naval Service personnel, families and veterans
SAMARITANS
Tel: 116 123 (24 hours a day 365 days a year)
Email: jo@samaritans.org (UK) jo@samaritans.ie (ROI)
The Samaritans offer a safe place to talk any time and provide confidential, non-judgmental and emotional support 24 hours a day,
all year round.
SSAFA
Tel : 0800 260 6767 (09 :00 – 17 :30 Mon-Fri)
Email: Online form available through website
Formerly Soldiers, Sailors, Airmen and Families Association, SSAFA provides lifelong welfare support to serving personnel, veterans and their
families. Also has a carer, respite and bereavement programme.
TOGETHERALL
https://togetherall.com/en-gb/
Togetherall is an online community for the wider Armed Forces community (serving, veterans and their families) who are stressed, anxious or are
feeling low. The service has an active forum with round-the-clock support from trained professionals.
You can talk anonymously to other members and take part in group or one-to-one therapy with therapists
VETERANS’ GATEWAY
Tel: 0808 802 1212
Text: 81212
Web chat, email and call-back options via web-link.
Puts veterans and their families in touch with the organisations best placed to help with the information, advice and support they need from
healthcare and housing to employability, finances, personal relationships and more
OP COURAGE: THE VETERANS MENTAL HEALTH AND WELLBEING SERVICE – ENGLAND ONLY
www.nhs.uk/nhs-services/armed-forces-and-veterans-healthcare/veterans-nhs-mental- health-services/
Mental health support for veterans, service leavers and reservists Op COURAGE is an NHS mental health specialist service designed to help serving personnel due to leave the military, reservists, Armed Forces veterans and their families.
Contact the OP COURAGE for your local area in England: London: Call 020 3317 6818 or email veteransservice@candi.nhs.uk
South East England: Call 0300 365 2000 (option 4) or email gateway@berkshire.nhs.uk
OP COMMUNITY: ARMED FORCES COMMUNITY SUPPORT
https://www.armedforcesnetwork.org/armed-forces-community/families/single-point-of-contact/
Op COMMUNITY is an easily accessible point of contact with a dedicated email and phone number to support the Armed Forces community as a
whole. This includes Serving (Regulars and Reservists) and Ex-Service Personnel, immediate family members and carers of those from within His
Majesty’s Armed Forces. NHS Sussex and Kent & Medway: 01273 403693; afn.admin@admin.net
OP RESTORE: THE VETERANS PHYSICAL HEALTH AND WELLBEING SERVICE - ENGLAND ONLY
Op RESTORE is an NHS service providing specialist care and treatment to veterans who have physical health problems as a result of their
time in the armed forces. Please note, Op RESTORE is the new name for the Veterans Trauma Network.
A GP can refer you to Op RESTORE by emailing imperial.oprestore@nhs.net
OP FORTITUDE: PATHWAY TO PREVENT VETERAN HOMELESSNESS
https://www.riverside.org.uk/opfortitude
Tel: 0800 9520774
Op FORTITUDE helps veterans who are at risk of or experiencing homelessness, supporting them either into suitable accommodation, or helping
them to maintain their current home
OP NOVA: SUPPORT FOR VETERANS IN THE JUSTICE SYSTEM – ENGLAND ONLY
https://www.forcesemployment.org.uk/programmes/op-nova/
Freephone: 0800 9177299
Email: opnova@forcesemployment.org.uk
Op NOVA, delivered by the Forces Employment Charity and commissioned by NHS England, provides support for veterans who are in
contact with the justice system, enabling them to access the services they need.
OP STERLING: SUPPORTING OLDER LGBT+ VETERANS
https://www.fightingwithpride.org.uk/get-support/ageuk-veteran-support/
Contact form available on the website
The OP STERLING programme provides telephone-based support, advice and casework to older LGBT+ veterans through Age UK’s Advice Line.
The existing expertise of Age UK’s Advice Line advisors and the knowledge that Fighting With Pride has about how best to support the
well-being of LGBT+ veterans means that Operation Sterling can support older LGBT+ veterans in many different ways.
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