Embedded Files
CITIZENS ADVICE
Webchat: Chat with a trained advisor online through the website (usually 09:00 – 20:00 Mon-Fri, 09:30 – 13:00 Sat)
Tel: Adviceline (England): 0800 144 8848. Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then
the Adviceline or Advicelink number.
Provides information on benefits and entitlements from housing to mobility and tax credits to those employed, unemployed, sick or disabled.
CIVILIAN HOUSING ADVICE FOR SERVICE PERSONNEL AND FAMILIES
https://www.gov.uk/guidance/information-and-guidance-on-civilian-housing
Information guidance on civilian housing options; information for service personnel and their dependents.
COUNCIL TAX REDUCTION
www.gov.uk/apply-council-tax-reduction
Information on how to assess your eligibility for council tax reduction (sometimes called Council Tax Support) and housing benefit
and information on how to start the application.
DISABLED FACILITIES GRANT
www.gov.uk/disabled-facilities-grants
The Disabled Facilities Grant provides financial assistance for disabled people who need to make adaptations to their homes; for example,
install ramps and adapt heating and lighting systems.
HAIG HOMES
Tel: 020 8685 5777 (09:00 - 17:00 Mon-Fri, outside of these hours this number will be answered by an out of hours service).
For gas emergencies or if you smell gas please call: 0800 111 999
Email: enquiries@haighousing.org.uk online contact form also available through website Provides rental houses to veterans and offers support
and advice on housing needs and housing adaptations.
HOUSING BENEFIT
Information on housing benefit and your eligibility criteria and how to claim.
SHELTER
Helpline: 0808 800 4444 (08:00 - 18:00 Mon-Fri)
Webchat: Chat to an expert housing adviser online (08:00 - 18:00 Mon-Fri)
Shelter provides practical housing advice and support online, in person and over the phone.
SPACES
Tel: 01748 833797, 872940
Email: spaces@riverside.org.uk
Helpline for single people leaving any of the armed services with no permanent home to go to. Housing advice and help finding accommodation
anywhere in the UK. Assessments carried out by phone or face-to-face. Can also offer ongoing support with moving to new accommodation,
becoming homeless again or issues arising with subsequent accommodation.
STOLL
Tel: 020 7385 2110
Email: info@stoll.org.uk
Stoll is a veterans’ charity and housing association and provides safe housing and access to services that enable vulnerable and disabled
veterans in need of support to live fulfilling, independent lives. Stoll offers support to veterans on a variety of matters including:
• support for disabled veterans
• substance misuse
• health and wellbeing
• housing
SSAFA HOUSING ADVICE
Tel: 0800 260 6767 (09:00 - 17:00 Mon-Fri)
Webchat available on the website
Soldiers’, Sailors’ and Airmen’s Families Association (SSAFA) provides housing advice andsupport to all Armed Forces serving personnel,
veterans and their families e.g.
• housing benefits
• social housing
• housing adaptations
• homelessness guidance
SUPPORT FOR MORTGAGE INTEREST (SMI)
www.gov.uk/support-for-mortgage-interest
Provides information on Support for Mortgage Interest (SMI) – income related benefits, eligibility criteria and how to claim.
OP FORTITUDE: PATHWAY TO PREVENT VETERAN HOMELESSNESS
https://www.riverside.org.uk/opfortitude
Tel: 0800 9520774
Op FORTITUDE helps veterans who are at risk of or experiencing homelessness, supporting them either into suitable accommodation, or
helping them to maintain their current home.
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